Frequently Asked Questions
What do you sell?
I sell original paintings in either oil or synthetic polymer on canvas and linen. I also provide archival prints of my images on high end fine art paper.
Do you frame the prints?
Yes, all prints are available as framed prints except the limited edition prints as it’s much better to discuss framing options with your preferred framer.
Are the paintings and frames ready to hang?
Yes. All you need to do is chose where to hang.
How do you ship the paintings?
Painting size depends on which shipping partner I use. For those paintings which have a total packaging size of less than 105×105 cm then AusPost is used with tracking, insurance, and signature on delivery. Packaging usually is an additional 10cm on top of the painting size (5cm each side) but can sometimes be more. Larger paintings are shipped via courier which is dependent on the collector’s address.
A current work in progress – a fairly large (121x121cm) portrait at the completed under-painting stage
How do you ship the prints?
Limited edition prints are rolled in acid-free paper and sent via AusPost in a solid cardboard tube. Framed prints are sent from the framing studio packed with corners and wrap and then packed in a box with strong edges to protect the frames. I-beams are used in addition, to give the package additional sturdiness and for multi-item orders.
Do you sell image files?
Yes. I will be creating a page specifically for image files and a variety of license options, but in the meantime please just drop me a message with your request
What if I want a size that is not listed on your price list?
Easy; send me a message with the size you’d like and I’ll set it up for you. There is a full range of sizes that can be accomodated beyond the five already listed so it’s highly likely I can get what you need; and I’ll do it usually within a couple of hours
How do I place an order?
Easy. Choose the image you want here and pick from the considered options presented to you; then leave it to me and I’ll get your order to you within five business days
What are fine art prints?
Fine Art Prints are digital prints on high end fine art paper, such as papers I use from the renowned companies Hahnemühle (Germany) and Ilford (UK)
What are digital prints?
Digital prints are prints of digital images made with professional true-pigment printers on archival art paper. Prints produced with pigment ink are highly stable to light and offer a very high longevity of the print
Hand-finished limited edition Giclée print; Canon true-pigment lightfast ink on 310 gsm Ilford Gold Fibre Gloss. In the right conditions this print is guaranteed to last over 100 years
How do you sign your work?
Original paintings are signed on the reverse and have a hologram mark to ensure authenticity. The hologram corresponds to a duplicate hologram on the certificate of authenticity and the number contained within the matching hologrammes are stored on a database. This gurantees provenance.
Limited edtion prints are signed and numbered by myself at the bottom of the print and usually in pencil. Open edition prints are unsigned but I do sometiimes sign a few for sale at art fairs and occasionally gift to my email list or buyers of original art.
What are archival prints?
Fine art prints in archival print quality achieve a longevity of 100+ years whilh not showing perceptible fading for generations.
How quickly can I get my painting?
Assuming the painting is not in exhibition it will leave my studio within 1-2 business days. If it is in exhibition then negotitaion can be made to either ship within 1-2 days or at the end of the exhibition. All work available on this site will be available from the studio unless indicated otherwise.
All my oil paintings use Old Holland Classic Colour paint which has been around since 1664 and was used by the old masters. It is a true pigment paint with a high ratio of pigment to oil with no fillers. To me, it is the best oil paint in the world and your painting will last for centuries.
How quickly can I get my print?
All prints produced by Steve Munro Art are produced on request. There is no on-stock-production and no stock-keeping which might reduce the quality of the prints and increase waste.
I have a Canon professional true-pigment printer in the studio and handle all limited edition prints myself. Prints will leave the studio in 1-2 business days so you’ll usually receive it within 5 days.
This way I can offer you the highest print quality possible. Framed prints and open edition prints are distributed by my professional print partner in Brisbane and you’ll usually receive those prints within 5 days. After shipment you will receive the tracking number of the parcel service to follow your order.
What forms of payment do you accept?
The site accepts all major credit cards and payment facilities which include Google pay, Apple pay, PayPal, Visa, Mastercard, American Express etc. for online processed transactions. I also provide the ability to pay with crypto and Afterpay
Is it safe to use my credit card on your site?
Yes, shopping online at Steve Munro Art is safe and secure. I take the security of your personal information very seriously and your details (aside from shipping address) are never revealed or stored on the site.
All credit cards are processed via Stripe and those details are not shared to the site; PayPal, Google Pay, Apple Pay, Afterpay all use their own payment processing systems and afford their own safety gurantees. Crypto is processed through Coinbase.
All payments are processed through a SSL encryption technology to create a secure transaction environment. And the site itself offers HTTPS digital certificate secure technology with advanced security software enabled.
Secure transaction options
Sarah from Connecticut, USA, sent me this image of her acquired painting – Rainbow coffee – and two of my earlier prints all hanging together in her holiday home
How do I know you’ve received my order?
You will receive an e-mail confirming your order after you have completed check out. If you do not receive an e-mail, check that the e-mail address you provided is correct. You may re-confirm your order by sending an e-mail to email@example.com, via text at 0434858525, or by using my site live-chat service which is available until 23:00 hrs
Can I change my order after I’ve checked out?
Yes, simply get in touch via any of the three options above (chat and text are usually better for speed) providing it is within 12 hours of original order placement. You cannot change your order online
Did I forget to include something in my faq page?
Possibly. While I’ve tried to pre-answer any queries you might have, I may not have answered all.
Simply ask away using the live-chat (which is linked to my smart-phone and offers immediate support up until 23:00 hrs) or send me a text within the hours of 11:00-23:00 at 0434858525 and I’ll respond usually immediately.
PO Box 1690
+61 (0) 434 858 525