Shipping Policy
Our Shipping Policy was last updated on 16/05/2022
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Disclaimer:
- “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to Steve Munro Art
- “Goods” refers to the items offered for sale on the Service.
- “Orders” means a request by You to purchase Goods from Us.
- “Service” refers to the Website.
- “Website” refers to stevemunro.art accessible from https://www.stevemunro.art
- “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Thank you for visiting and shopping at stevemunro.art. The following terms and conditions constitute our Shipping Policy.
Shipment processing times
All orders are processed within 2-3 business days after clearance of payment. Orders are not shipped or delivered on weekends or holidays.
Prints that are not limited editions are handled by an external printing company. Please allow an extra 5-7 days for order processing and fulfillment.
If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, We will contact You via email or telephone.
Shipping rates & delivery estimates
Shipping charges for Your Orders will be calculated and displayed at checkout.
Delivery delays can occasionally occur due to reasons beyond our control, such as low staff at delivery agencies due to covid.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
www.stevemunro.art is not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes)
Damages
www.stevemunro.art is not liable for any products damaged or lost during shipping. If You received Your Order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within seven days of receiving your shipping confirmation email, please contact us at support@stevemunro.art with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to seven (7) days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at support@stevemunro.art with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don’t hesitate to contact us at questions@stevemunro.art
Contact Us
If you have any questions about this Shipping Policy, You can contact Us:
- By sending us an email: admin@stevemunro.art